Dev environment

Frequently Asked Questions

Here are some frequently asked questions. If you can't find the answer you're looking for, you can contact us; We will respond as soon as possible.

Getting Started

The application is currently available on iPhone (iOS 17 or higher). We are considering an Android version, but it is not yet available.

The Magic Link is a unique QR code displayed on the website's homepage. Scan it from the MyBoxScanner app on your iPhone to anonymously link your phone to your browser. Once connected, all products you scan appear instantly on your computer screen, ready to be copied into your patients' medical records. Show me how it works

No. MyBoxScanner requires no account, no registration and no password. Simply download the app and scan the Magic Link to get started. Your usage remains completely anonymous.

Yes, the MyBoxScanner app is free and available on the App Store.

Scanning & Products

Check out the complete and updated list of recognized products.

We work hard to support the main products commonly used in aesthetic medicine. You can check the complete and updated list of recognized products.

You can let us know that you would like to see your favorite product supported by contacting us.

MyBoxScanner automatically extracts key information from your injectable product boxes: the manufacturer, product name, reference number, lot number and expiry date. The data is then formatted for easy copying into your tracking software.

Make sure the box is well lit and that the barcode or QR code is fully visible. You can also try again by adjusting the viewing angle.

If the product is not recognized, the app will offer to send a request for us to add support for that product.

Privacy & Security

Everything is perfectly anonymous.

You are not identified, and we do not store any medical data. We only store the data necessary to improve our service.

No patient data is transmitted to MyBoxScanner.

All your data is hosted in Europe (Frankfurt, Germany) on a secure, GDPR-compliant infrastructure.

No. MyBoxScanner is designed to guarantee complete anonymity. No account is required, no personal information is collected and no patient data is transmitted. It is impossible to link a scan to a user or a patient.

Your scan data is retained for thirty (30) days, then automatically deleted. No medical or personal patient data is stored. For more details, please refer to our privacy policy.

Features & Integration

You can use any file tracking software. Once your data is scanned, you can copy and paste it in text format. You can even customize the format you prefer.

We work with partners to directly integrate our data into the most popular aesthetic medicine software.

Your scan history is accessible from the web interface after syncing via the Magic Link. You can copy the information from each scan to integrate it into your medical tracking software. A daily report of scanned products is also available and can be shared by email.

The app requires an internet connection to sync your scans with your browser via the Magic Link. Make sure you have an active connection to benefit from real-time synchronization.

The copied data format is currently predefined to best fit the most common medical tracking software. Customization options may be offered in a future update.

Yes. Each practitioner can download the app on their own iPhone and scan the Magic Link from their browser. No shared account is needed since the app works without registration.

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